Shipping & Delivery
All orders are shipped via Fedex. Free shipping within the United States. Flat rate for Global purchases.
All one of a kind and runway orders will be shipped out within one business day. Please allow 2-3 weeks for any custom orders.
Returns & Exchanges
If you are unhappy with your item, please contact us within 24 hours of delivery with an explanation. We want you to be happy with your purchase, and will issue an exchange or credit valid for up to 6 months (buyer is responsible for shipping cost to return item). Exchanges can only be made for items currently available for sale. No custom orders made for exchanges. No refunds available.
Tracking Your Order
Once we ship your order, we'll let you know how to track it and when to expect delivery.
100% Secure Ordering
Your payment information is our top priority at S. Fairchild.
sfairchilddesigns.com guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, we employ SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only our sfairchilddesigns.com can then decode it.
In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.
sfairchilddesigns.com also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure.
If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us.