© 2017 by S. Fairchild

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Customer Support

Shipping & Delivery

 

All orders are shipped via Fedex. Free shipping within the United States. Flat rate for Global purchases. 

All one of a kind and runway orders will be shipped out within one business day.  Please allow 2-3 weeks for any custom orders.



Returns & Exchanges

 

If you are unhappy with your item, please contact us within 24 hours of delivery with an explanation. We want you to be happy with your purchase, and will issue an exchange or credit valid for up to 6 months (buyer is responsible for shipping cost to return item). Exchanges can only be made for items currently available for sale. No custom orders made for exchanges. No refunds available.



Tracking Your Order

 

Once we ship your order, we'll let you know how to track it and when to expect delivery.

100% Secure Ordering

 

Your payment information is our top priority at S. Fairchild.

sfairchilddesigns.com guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, we employ SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only our sfairchilddesigns.com can then decode it.

In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.

sfairchilddesigns.com also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure.

If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us. 



Privacy Policy

 

www.sfairchilddesigns.com uses www.opentracker.net to collect visitor data and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed. Opentracker does not sell, give, or trade the statistics they store to any 3rd parties for data-mining or marketing purposes. Please visit www.opentracker.net for their privacy policy.